Job Description

Our client, helps brands use entertainment media to engage customers, in-store and beyond. Their entertainment media consists of music, video and other content formats.

The Customer Service Specialist provides front-line support, information and solutions to our client s customers and is responsible for ensuring high quality product and service delivery that meets or exceeds customer expectations. Retail Stores, Restaurants, etc.

Degree Required:

2 years of customer service experience

1-2 years call center experience preferred

Knowledge of audio systems and familiarity with electronics preferred

Top 3-5 required/must have technical skills:

Able to effectively engage customers via phone, email, and in person

Superb communication skills, both verbal and written

Excellent time management and multi-tasking skills

Strong attention to detail

Proven ability to provide outstanding customer service

Ability to deal with difficult situations with tact and proper judgment under pressure

Ability to meet strict internal and external timelines / milestones

Able to effectively provide, receive, and respond positively to constructive feedback

Ability to anticipate, identify and respond to changing business priorities

Ability to produce professional documents, including spreadsheets, correspondence and e-mail

Proficiency with MS Windows Office Suite

Company Description

Transcend Solutions supports I.T. and Engineering project based solutions. We work with software engineers, web application developers, project managers, network administrators, and many more.

Associated topics:
business, call center, care, carrier, coast, customer service representative, financial services, regional sales, retail store, sales director

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